Privacy Policy & Terms

This page explains how The Merz Workshop (“we”, “us”) handles personal data collected through this website, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Privacy Notice

Personal data we collect

• Booking form: your name, email address, phone / WhatsApp number, contact preference.
• Vehicle details: brand, model and optional model details, and your description of the problem.
• Contact form: your name, email, optional phone number and your message.

Why we collect it

• To create and manage your appointment and to prepare for your vehicle's arrival.
• To contact you about your booking, findings and quotations.
• To reply to your enquiries and to keep records of work we carry out.

Who we share it with

We do not sell your data. We use trusted service providers to operate this website: a hosting provider, a database provider (Supabase) to store bookings, and an email delivery provider (Resend) to send booking and enquiry emails. Some of these providers may process data outside Malaysia. They process data only to provide their service to us.

How long we keep it

We keep booking and service records for as long as needed to provide our services, handle any follow-up on work carried out, and meet legal and accounting obligations. Enquiry messages are kept only as long as needed to deal with them.

Your rights

You may ask to access or correct the personal data we hold about you, to limit how we use it, or to withdraw your consent, by contacting us using the details on our Contact page. Withdrawing consent may mean we cannot continue a booking.

Security

The website is served over HTTPS, booking data is stored in access-controlled databases, and access to it is limited to our team. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

2. Terms of Use

Appointments

• An online booking reserves a vehicle reception / assessment slot. It does not mean that repairs will be completed within that period.
• Booking an appointment is not authorisation to carry out chargeable repairs.
• To reschedule or cancel, please contact us as early as possible quoting your booking reference.

Quotations and approval

• Proposed repair work is explained and quoted in itemised form. We proceed only after you approve it.
• If additional problems are found, we pause the affected work and ask for your approval of a revised quotation.
• If any inspection or diagnostic fee applies, it will be disclosed to you before the inspection begins.

Information on this website

Service descriptions are general information, not a diagnosis or a quotation for your vehicle. Mercedes-Benz, BMW, Audi and Volkswagen are trademarks of their respective owners. Brand references indicate the vehicles we service and do not imply official manufacturer affiliation or authorisation.

3. Contact

For privacy questions or requests, contact The Merz Workshop at 17, Jalan Pentadbir U1/30, Hicom-Glenmarie Industrial Park, 40150 Shah Alam, Selangor, tel. 018-793 4688.