FAQ
Frequently asked questions
Clear, practical answers about booking, quotations and how we work.
What vehicle brands do you service?
We specialise in Mercedes-Benz, BMW, Audi and Volkswagen. If you drive another continental brand, send us a message or book as 'Other Continental Vehicle' and we will confirm whether we can help.
Do I need to book an appointment?
Booking is the best way to make sure we can receive your vehicle and give it proper attention. Contact us if you have an urgent problem and we will do our best to advise.
Can I book a service online?
Yes. Use our online booking form to choose your vehicle, describe the issue, and pick an available date and time. You will receive a booking reference, and a confirmation email when it can be sent.
Will I receive a quotation before repairs begin?
Yes. Appointments are for reception and assessment. Proposed repairs are explained and quoted with an itemised breakdown, and chargeable work only begins after you approve it.
Are there any hidden charges?
No. Charges are itemised and explained to you before you approve them. The final bill reflects the work you approved.
What happens if additional problems are discovered?
We pause the affected work, explain what we found and why it matters, and provide a revised quotation. We continue only after you explicitly approve it. You may defer anything that is not urgent.
Do you charge diagnostic or inspection fees?
Where a diagnostic or inspection fee applies, we tell you before the inspection begins and ask you to accept it first. Please ask us when booking if you would like to know in advance.
How long will my vehicle service take?
It depends on the vehicle and the work involved. Your appointment reserves a reception and assessment slot; repair duration and cost are confirmed after assessment and quotation.
Can I reschedule my appointment?
Yes. Please contact us by phone, WhatsApp or email as early as you can, quoting your booking reference, and we will arrange a new time.
How can I contact the workshop?
You can call us, message us on WhatsApp, email us, or use the contact form. Our details are on the Contact page and in the footer of every page.
Can I request a quotation without booking?
You can send us an enquiry through the contact form or WhatsApp describing your vehicle and the issue. Some work can only be quoted accurately after the vehicle has been inspected.
Do you provide genuine or alternative replacement parts?
We explain the available parts options for your vehicle and what each means for cost and quality, so you can make an informed decision before approving the work.